Frequently Asked Questions

Explore The Oracle Yacht frequently asked questions to find information on bookings, payments, cancellations, and more.

You are required to make a 50% payment within 7 working days after your booking is confirmed.

The final 50% payment should be made no later than 60 days before the commencement of the rental.

Onboard The Oracle Yacht, check-in starts from 8 AM until lunch time, and check-out time is from 6 AM until 11 AM at the latest. Please plan your flights or accommodation accordingly. If you need assistance or recommendations regarding flights, hotels, or other arrangements, feel free to reach out to our friendly team for support.

• Luxury accommodation for up to 6 guests

• All gourmet meals, refreshments, local beer and non-alcoholic

beverages

• Two-way transfers to and from the harbour National Park Fees

• Guests will be thoroughly attended by our professional crew of

10 people

• Activities and use of all water sports equipment including

scuba diving for certified divers, snorkelling, 2 stand-up paddle

boards, 2×2-seater sea kayaks, waterski, and mini wakeboard.

• All land excursions including community visits, national park

tours, trekking, island hopping, beach picnic, etc.

• Maximum of 3 massages per day in total for all guests

• Fuel

• Starlink Internet Access 

• Alcoholic beverages (except local beer)

• Travel insurance (highly recommended for all guests)

• Dive Insurance (mandatory for all certified divers)

• Relocation fees, where applicable (one-way trips or

trips starting away from the seasonal home port).

• Pre- and post- expenses prior to the trip: accommodations,

flights, visa cost.

• Crew gratuities at your discretion

A cancellation done more than 60 days prior to departure, 50% of the total cruise price will be charged as cancellation fee. 59 – 0 days prior to departure 100% of the cruise price will be charged as cancellation fees. 

Yes, shortening your stay for any reason can be considered a cancellation, and charges may apply as per the cancellation policy.

Force Majeure is defined as any cause attributed to Acts of God, accidents, natural disaster, weather or other occurrences beyond the reasonable control of the Operator and not caused by the Operator negligence. No warranty is made as to the suitability of weather with respect to the cruise. 

If a Named Storm threatens or is forecast to threaten the expected location of the cruise as determined by the Captain or the Cruise Director in his/her sole discretion, the Captain or the Cruise Director shall have the option of terminating or canceling the charter any time that he/she deems necessary. No refund is provided for cancellation due to Force Majeure.

Yes, it is mandatory to purchase travel insurance for protection against cancellation penalties and many other unforeseeable circumstances, such as emergency medical evacuation or insurance for water sports and scuba diving.

You are required to make a 50% payment within 7 working days after your booking is confirmed.

Terms and Conditions

Participation in dives is at the divers’ personal risk, and a valid dive certificate must be provided as proof of qualification.

Crew tips are welcome and appreciated but are not mandatory.

In the event of the client’s cancellation of the booked cruise due to any reason whatsoever, he/she shall be obliged to notify The Oracle Yacht thereof in writing, and in respect, shall be charged as follows:

  • 50% of the total rental amount will be forfeited if the cancellation is made more than 90 days before the start of the rental period
  • 75% of the total rental amount will be forfeited if the cancellation is made between 61 days and 89 days before the start of the rental period
  • 100% of the total rental amount will be forfeited if the cancellation is made between 1 and 60 days before the start of the rental period.
  • Shortening of stay for any reason can be considered as a cancellation and charges may apply.

Should the Client’s cancellation be caused by Force Majeure, or any objective reasons (serious damage of the vessel during prior bookings), the Client shall be reimbursed by:

An alternative vessel with the same or similar features and equipment without any delay, or 100% payment will be returned in respect, thereof:

  • Purchase of travel insurance for protection against cancellation penalties and many other unforeseeable circumstances such as an emergency medical evacuation or any insurance for water sports, scuba diving, is a mandatory
  • The date of the receipt of the cancellation notice in writing shall be the basis for the settlement of the stated cancellation charges.

Rate Inclusion

  • Luxury accommodation for up to 6 guests
  • All gourmet meals, refreshments, local beer and non-alcoholic beverages
  • Two-way transfers to and from the harbour
  • National Park Fees
  • Guests will be thoroughly attended by our professional crew of 10 people
  • Activities and use of all water sports equipment including scuba diving for certified divers, snorkelling, 2 stand- up paddle boards, 2×2-seater sea kayaks, waterski, and mini wakeboard.
  • All land excursions including community visits, national park tours, trekking, island hopping, beach picnic, etc.
  • Maximum of 3 massages per day in total for all guests
  • Fuel
  • Starlink Internet Access 

Rate Exclusion

  • Alcoholic beverages (except local beer)
  • Travel insurance (highly recommended for all guests)
  • Dive Insurance (mandatory for all certified divers)
  • Relocation fees, where applicable (one-way trips or trips starting away from the seasonal home port)
  • Pre- and post-expenses prior to the trip: accommodations, flights, visa cost.
  • Crew gratuities at your discretion.
  • 50% payment in the period of 7 working days after the booking is confirmed
  • 50% payment not later than 60 days before the commencement of the rental

Need Further Information?

Feel free to reach out to us for any additional details or inquiries. You can contact us via email at
info@oracleyacht.com or reach us on WhatsApp at +(62) 0811 3831 4753

We’re here to ensure your voyage aboard The Oracle Yacht is an exquisite and memorable one.

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